Refund policy

Return & Refund Policy

At Fred & Peanut, we want you to absolutely love your purchase. If something isn’t quite right, we’re here to make it easy.

🔁 Returns (Change of Mind)

We accept returns for change of mind under the following conditions:

  • Requests must be made within 7 days of delivery
  • Items must be:
    • Unused
    • In original packaging
    • In resalable condition
  • Proof of purchase is required

Please note:

  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable
  • A restocking fee may apply

⚠️ Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible.

You may be entitled to:

  • A replacement
  • A repair
  • A full refund

For approved claims, we’ll cover the return shipping costs.

📦 How to Start a Return

To request a return:

  1. Email us at sales@fredpeanut.com.au
  2. Include:
    • Your order number
    • Reason for return
    • Photos (if the item is faulty or damaged)
  3. Wait for approval before sending your item back

Please note: returns sent without prior approval may not be accepted.

💳 Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your bank or provider
  • Shipping costs are non-refundable unless the item is faulty or incorrect

🔄 Exchanges

We only replace items if they are defective or damaged.

If you’d like a different item:

  • Return your original item
  • Place a new order for your preferred product

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items
  • Gift cards
  • Items that have been opened, used, or are not in original condition

❌ Order Cancellations

  • Orders can be cancelled for a full refund before dispatch
  • Once shipped, orders must follow the return process above

📞 Contact Us

If you have any questions, we’re here to help:

  • Email: sales@fredpeanut.com.au
  • Phone: 03 7046 0884

⚖️ Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.